How does xLM Managed Service Process Flow work?

Step 1

  • xLM generates a Statement of Work (SOW)
  • SOW/Contract is signed by Customer and a PO is issued.

Step 2

  • Customer will provide the User Requirements (URS) to xLM.  xLM can surely help in its generation.

Step 3

  • xLM IT will create a new xLM instance on its qualified infrastructure.  This new instance is validated. 
    Note:  An existing instance is chosen if multi-tenant option is selected in the contract.
  • A Validation Plan and Risk Assessments are created.
  • A new SUT (System Under Test) is created in xLM.  xLM team will
    • input the requirements
    • create specifications (design, configuration, etc..)
    • create test cases (automated, manual).  All test cases are pre-approved by the customer.
    • Bi-directional traceability (Requirements <> Specifications <> Test Cases) is automatically generated by the system.
  • Customer approves all validation deliverables.

Step 4

  • Test Scripts (IQ/OQ) are executed in the Cloud App QA Environment.
  • Customer approves the Validation Summary Report (automatically generated by xLM)

Step 5

  • Test Scripts (IQ/PQ) are executed in the Cloud App PROD Environment.
  • Customer approves the Validation Summary Report (automatically generated by xLM)

Step 6

  • A Release Certificate will be issued by xLM.
  • Cloud App released to Production
    Note:  Customer responsible for training of end users and developing SOPs.  xLM can provide assistance here if this option is selected in the contract.

Step 7

  • Whenever a patch or upgrade is released by the Cloud App Vendor(s), xLM will perform Compliance Analysis and a report will be issued to the customer.  Updates to validation deliverables is managed under change control.
  • Once this report is approved by the customer, xLM will create a test campaign (Regression Testing, New Scripts for New Feature Testing) and will execute this campaign in QA Environment.  This will be performed before the patch/upgrade is deployed in the PROD Environment.
  • A Release Certificate will be issued by xLM.

Step 8

  • Continuous Validation:  Regression/Smoke tests are constantly run to ensure that the cloud app is in a "validated" state.

Step 9

  • Customer will have 24/7 access to real-time "Cloud App Validation Health" portal.